Frequently Asked Questions

What are your shipping options? We offer standard and express shipping to accommodate your needs. Shipping times may vary based on your location and the shipping method selected.
How much does shipping cost? Shipping costs depend on the weight of your order and the shipping method chosen. You can view the estimated cost during checkout.
Do you ship internationally? Yes, we ship internationally. Please note that customs fees and import duties may apply for international orders.
How long will it take for my order to arrive? Standard shipping typically takes 5-10 business days for domestic orders. For international orders, shipping times vary depending on the destination.
Can I track my order? Yes, once your order is shipped, you will receive a tracking number to monitor its progress.

What types of bedding do you offer? We offer a wide range of bedding sets, including quilt covers, pillowcases, and other accessories. Our products come in various colours and styles, including tie-dye.
Are your bedding sets animal-friendly and vegan? Yes, our bedding sets are vegan and animal-friendly, made from premium fabrics without the use of animal-derived materials.
What is your return policy? We accept returns within 30 days of delivery if the item is unused and in its original condition. Please contact us for return instructions.
Are your bedding sets safe for people with allergies? Yes, our bedding sets are made with OEKO-TEX Standard 100 certified dyes, ensuring they contain no harmful chemicals or substances.
Do you offer custom or bulk orders? Yes, we offer custom and bulk orders for special requests and wholesale clients. Contact us for more information.

How can I get in touch with customer service? You can reach our customer service team via email at Hello@shaggybedding.com.au or through our website's contact form.
What are your customer service hours? Our customer service team is available Monday to Friday from 9 am to 5 pm (AEST).
Do you have a physical location? We are an online-only business, but we are based in Australia.
How do I contact you for wholesale inquiries? For wholesale inquiries, please email Wholesale@shaggybedding.com.au or visit our Wholesale Program page for more information.
Can I follow you on social media? Yes, follow us on Facebook, Instagram, Tiktok, Pinterest and Reddit to stay updated on our latest products and promotions.